Zylo’s 2024 SaaS Management Index, built on data from 30 million software licences and over $34 billion in managed spend, found that the average company wastes $18 million a year on unused SaaS subscriptions. That number went up 7% from the year before. And it’s not just big enterprises, small companies averaged $2 million in wasted licences, while large ones hit $127 million.
The kicker: companies use about half of the software licences they actually pay for. Half. The other half sits there, billing monthly, doing nothing.
Most business owners don’t wake up one day and decide to haemorrhage money on tools nobody uses. It happens gradually. Someone signs up for a project management app during a busy quarter. Someone else expenses a design tool. A third person grabs a scheduling platform. Nobody cancels anything when the project ends. Twelve months later you’re paying for three tools that do the same thing, two of which haven’t been logged into since March.

Where the Money Goes
Gartner forecasts worldwide SaaS spending to reach $299 billion in 2025, up from $250.8 billion the year before a 19.2% jump. The average organisation uses over 100 SaaS applications. Companies with more than 200 staff waste a staggering 48% of their software spend, according to Cledara’s 2025 Software Spend Report.
The problem isn’t that businesses buy software. Software is how modern businesses operate. The problem is that nobody tracks what’s being used and what isn’t. Zylo found that IT departments now control only 26.1% of SaaS spend and just 15.9% of applications. The rest, roughly three quarters of all software spending, happens at the department level, often without anyone having a complete picture of what’s already in the stack.
Shadow IT makes this worse. Nearly half of enterprise apps in 2025 are shadow IT, software employees use without IT’s knowledge or approval. Two-thirds of IT leaders Zylo surveyed said employees charging software to expense accounts was a major challenge. That’s how you end up with seven different video conferencing tools across four departments, all billing separately, none of them coordinated.
Accounting Software That Earns Its Keep
This is where the right tool genuinely pays for itself rather than adding to the problem. Decent accounting software pulls your financial data into one place, invoices, expenses, cash flow, tax obligations, so you can see where money is going without cross-referencing three spreadsheets and a shoebox of receipts.
The difference between a business that understands its spending and one that doesn’t usually comes down to whether someone can pull up last month’s numbers in thirty seconds or whether it takes a half-day audit involving four people and a lot of awkward questions. Good accounting software for your business makes the first scenario possible. It doesn’t eliminate financial problems, but it makes them visible fast enough to actually do something about them.
For smaller businesses specifically, the value is in automation. Recurring invoices go out on time. Expense categories populate automatically. Tax estimates update in real time. The stuff that used to require a bookkeeper’s afternoon becomes a dashboard you check over coffee. That time saved is real and it compounds over months.
Buying Equipment Without Overpaying
Hardware costs hit every business eventually. Laptops, monitors, desks, printers, the list grows with every hire. And the default assumption is that you need to buy new.
The refurbished laptop market was valued at $8.9 billion in 2024 and is growing at nearly 6% annually. That growth is being driven primarily by small and medium businesses and education, both operating under tight budgets. The savings are concrete: refurbished devices typically cost 30-50% less than new equivalents. Grade A refurbished laptops, minimal wear, near-new condition, mostly from corporate off-lease returns, generated $4.2 billion of that market on their own.
Corporate IT refresh cycles average 30-36 months, which means over 120 million business-grade devices enter the secondary market every year. These aren’t beaten-up consumer laptops that someone used for gaming. They’re ThinkPads, EliteBooks, Latitudes, machines built for business use, often barely showing wear, available at a fraction of the original price with warranty from certified refurbishers.
A ten-person startup equipping everyone with new mid-range laptops might spend $10,000-$15,000. The same setup in Grade A refurbished runs $5,000-$8,000 with warranty included. That difference funds a quarter’s worth of better software, or goes straight back into operating cash. Every hire after that multiplies the saving.

When Generic Tools Stop Working
There’s a point where the general-purpose tools, the spreadsheets, the all-in-one platforms, the apps that try to do everything for everyone, start creating more work than they save. This usually happens when a business has processes specific enough that forcing them into a generic system means constant workarounds.
Waste management and construction businesses run into this constantly. Scheduling pickups, tracking container movements, managing routes, billing per haul, none of that fits neatly into a standard project management tool or a generic CRM. You end up building elaborate spreadsheet systems that one person understands and everyone else dreads.
That’s where specialised rolloff software makes a measurable difference. Instead of adapting your operations to fit a tool that wasn’t built for them, the software matches how the work already happens. Fewer manual entries. Fewer missed pickups. Less time spent on the phone sorting out scheduling conflicts that a purpose-built system would have flagged automatically.
The broader principle applies beyond any single industry: a tool that fits your actual workflow saves more money than a cheaper tool that requires constant manual patching to compensate for what it can’t do.
Seeing What’s Happening
The consistent thread across all of this, accounting software, hardware decisions, SaaS audits, specialised tools, is visibility. Businesses don’t usually fail because of one catastrophic spending decision. They erode gradually, through dozens of small costs that individually seem fine but collectively drain cash faster than revenue replaces it.
67% of CFOs now rank software cost management as a top-three priority, up from 41% in 2022. That shift happened because executives started seeing the data on what was being wasted, and the numbers were worse than anyone assumed.
An audit doesn’t have to be complicated. Pull your credit card and bank statements from the last three months. List every recurring charge. Cross-reference it against what people in the business actually use daily. You’ll almost certainly find subscriptions running for tools nobody has opened in months, duplicate services across departments, and at least one charge that nobody can identify at all.
That exercise alone, no new software required, just attention, tends to recover enough wasted spend to justify whatever comes next. Better tools, cheaper hardware, cleaner systems. The savings fund the improvements, and the improvements generate more savings. It’s the opposite of the compounding waste that got things messy in the first place.




